Our Commitment to You

At Book Bunk, we believe that every shilling entrusted to us is a vote of confidence in our mission to restore Nairobi’s public libraries. We know that many Kenyans are rightly cautious about crowdfunding, and we want to assure you that transparency and accountability are at the heart of this campaign.

Use of Funds

Funds raised through the public campaign title Safe Spaces for Children; running from (October 2025 to October 2026) will be used exclusively for the upgrading of the  McMillan Memorial Library’s Children’s Section. Donations will be applied in line with the giving tiers described on this site, or according to any specific instructions you provide at the time of giving. Should there be a need to reallocate funds (for example, due to changes in project scope, supplier availability, or regulatory requirements), we will communicate these changes promptly and clearly to our donor community. Similarly should the donor wish to redirect funds to another strand of our work, please send these instructions via email to finance@bookbunk.org.

All funds donated for this project will be held in interest-earning accounts until they are deployed. Any interest earned will also be applied directly to the same project and reflected in our financial reporting. These investments are managed in line with Book Bunk’s financial and investment policies, which are reviewed regularly and overseen by our Board to ensure compliance, prudence, and accountability.

Scope of Work

The specific scope of work planned for funds secured from the Safe Spaces for Children campaign   is just a step of many towards the full restoration of McMillan Memorial Library. Over the last two years, we’ve worked with experts from around the world to plan the restoration as well as to safeguard its rare collections through digitization. Urgent roof and basement repairs as well as comprehensive drainage studies are scheduled to begin in late 2025. This will unlock sanitation and electrical works for which we are actively planning and seeking partners for. 

The scope of work we intend to deliver when this campaign hits is target is as follows: 

  1. Interior works to the roof, ceiling, walls, windows and floor of the building including safety features:  non-slip flooring, soft edges, and other protective fittings to ensure safe movement through the heritage space; 
  2. External Drainage &  Sanitation facilities: Installation of modern, child-friendly toilets and handwashing stations 
  3. Electrical rewiring and lighting upgrades:  safe, child-appropriate wiring, sockets, and energy-efficient lighting to replace outdated systems.
  4. Child wellness safety and wellness expenditure: CCTV, water stations, security 
  5. Technology infrastructure: stable access to online resources, charging points, and secure electrical access to support digital learning.
  6. Digital devices: tablets, computers, and e-readers preloaded with age-appropriate content.
  7. Furniture, recreational installations and green spaces: durable tables, chairs, and shelving designed specifically for children of varying ages.
  8. Resources to ensure that workers employees on site are able to do so in a safe, inclusive and dignified environment and that they are fairly compensated. 

To ensure transparency and progress you can track, this campaign will commit funds in phases, linked to the achievement of key fundraising milestones:

  • 40% unlocks Interior building works, external drainage and sanitation facilities. 
  • 20% unlocks electrical re-wiring, and lighting updates
  • 20% unlocks technology, digital infrastructure, devices and security
  • 10% of target unlocks, furniture, recreational fixtures and green spaces
  • 10% for project management, contingencies and administration. 

We commit to commencing substantive work on the full scope defined above within [12 months] of Campaign Close.  Campaign Close is defined as the date when the fundraising target is reached or 31st October 2026, whichever comes first. 

We commit to completing at least 80% of the defined scope within [24 months] of Campaign Close. Should we fail to commence substantive work within [12 months], OR fail to complete at least 80% of the scope within [24 months] of Campaign Close due to circumstances within our reasonable control, donors may request a pro-rata refund based on the percentage of undelivered work.

Our commitment does NOT apply in cases of force majeure e.g.:

  • Acts of God (natural disasters, pandemics)
  •  Government action (policy changes, permit delays beyond 3 months, expropriation)
  • Strikes or civil unrest affecting project sites
  • Changes in law that make the original scope illegal or impossible

Transparency, Communication and  Reporting

  • We are committed to providing regular updates on the progress of the project, including milestones achieved, timelines, and stories from the library.
  • Donors will have access to financial and narrative reports that outline how funds have been allocated and spent.
  • Our historical annual reports are available here. Detailed are available upon request.
  • Updates will be shared through our social media, website, newsletters (sign up here), and direct communication channels.
  • We warmly invite all donors to book a tour of McMillan Library or one of our other restored libraries to see the impact of your support firsthand.
  • During project implementation, the team will host regular webinars to update stakeholders on the status of the project and any significant changes.
  • Donors may also schedule a call with our team if they require additional information or have questions about the project.

Refund Policy

As a not-for-profit organisation, funds received are quickly directed toward project activities and commitments. For this reason, we do not generally offer refunds.

Refunds WILL Be Offered for:

  •  Proven fraudulent transactions
  • Duplicate payments or clerical errors
  • Failure to meet our delivery commitments (as outlined above)
  • Significant fund reallocation to which donor objects (for donations of [KES 50,000+])

 Refund Request Process:

  • Requests must be submitted in writing to finance@bookbunk.org
  • Include proof of donation (receipt, transaction reference)
  • Specify reason for refund request
  • Refunds will be processed within [30 business days] of approval
  • Refunds will be issued via the original payment method where possible

Refunds Will NOT Be Offered for:

  • Change of donor circumstances or preferences (after [90-day] redirect window)
  • Minor delays in project timeline (less than 6 months)
  • Dissatisfaction with aesthetic choices made within approved scope
  • Donations made more than 24 months prior (except for delivery commitment claims)

Our Commitment to our donors.

Your trust is the foundation of this work. We commit to honouring your intention as a donor, communicating openly when plans evolve, and stewarding all funds with integrity and care.

Thank you for bunking with us.

PROJECT STATUS UPDATE 1: (Oct 16th 2025)

(These are brief 200-word status updates that will be emailed to donors every other month and then pasted here for archival access.)